Return Service

At Positive Faith Hope Love, we’re all about creating magical experiences for you! 

Changed your mind? No worries! You can return your goodies within 30 days of receipt to:


Positive Faith Hope Love 

124 Magdalen Street 

Norwich, Norfolk


Simply include your order number, let us know the reason for the return, and whether you’d like a refund or an exchange. Once we receive the product, we’ll swiftly issue a refund for the product costs. 

And hey, if you happen to receive a faulty, defective, or wrongly delivered item, reach out to us via our returns contact form. Our team will guide you through the process. If they advise returning the product, we’ve got you covered—original and return postage costs included!

Remember, return those treasures in their original, undamaged packaging (it’s like sending a hug back to us!). And don’t forget to keep proof of postage—just in case your parcel decides to take a detour! 

Oh, and one last thing: we’re unable to accept returns of opened essential oils, used water bottles, or earrings 

Thanks for being part of our magical journey!